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DrugGeneric.com Frequently Asked Questions

 

DrugGeneric.com Frequently Asked Questions
  1.  How do I purchase medicine online?
  2.  What happens after I submit my order?
  3.  What are your privacy and security policies?
  4.  What is an online consultation?
  5.  Is it legal to order prescription medication over the Internet?
  6.  What prescription medications are available to buy online?
  7.  How will my order be shipped?
  8.  Can I make a return or an exchange?
  9.  How do I pay for my order?
  10.  How can I check the status of an order?
  11.  How soon can I place an order for a refill?
  12.  What should I do if I have problems submitting my order on your secure site?

 

How do I purchase medicine online?

From one of the drug pages, click on a link to buy. Fill out the online questionnaire regarding your medical history. After completing the questionnaire, you will be sent to a page to review and confirm your answers. Then you may submit your order.

All information, both personal and financial is encrypted and secure. We do not share any of your information with anyone outside our system.

See a list of all medications for sale at our website.

 

What happens after I submit my order?

A US licensed doctor will review your order. He or she will approve or decline your request. Once your order is approved, the doctor will send it to the pharmacy. It will be filled and shipped overnight using UPS or Fed EX.

Each prescription will come with directions on how to use it, dosage information and any precautionary information. You will also receive contact information for the pharmacy in case you have any questions.

After your prescription is shipped, you will receive an email you with your tracking number.

 

What are Our privacy and security policies?

We are committed to patient privacy and security. All information you provide is legally protected under the doctor-patient privilege laws. Our online ordering system uses the latest secure encryption technology. We take the highest level of security precautions possible with all personal and credit card information submitted. Our system includes safeguards to protect against credit card fraud. Any suspected fraudulent use of a credit card will be reported.

 

What is an online consultation?

This is a new concept in health care. A number of conditions can be treated via a medical questionnaire. This can be done conveniently online.

When a physical examination is not required, the online consultation process utilizes the Internet to communicate with a doctor at our secure site.

 

Is it legal to order prescription medication over the Internet?

Yes, it is legal. We adhere to all current US regulations. We only sell non-controlled substances and medications which do not require a physical examination and have a low probability of adverse side effects.

We take pride in our staff which consists of only board certified physicians licensed to practice in the U.S.A. and licensed pharmacists. Our pharmacies are licensed to ship to all 50 states. The drugs are supplied by pharmaceutical wholesalers, the same ones who supply your neighborhood pharmacy.

See a list of all medications for sale at our website.

 

What prescription medications are available to buy online?

We offer a limited number of medications that can be dispensed using an online consultation with no medical examination. A thorough review of your medical history submitted by the online consultation is sufficient for the medications we offer.

Your medical history as reported in the online questionnaire will allow the doctor to decide if a requested medication is right for you.

See a list of all medications for sale at our website.

 

How will my order be shipped?

We ship all orders within one business day of the pharmacy receiving and filling your prescription. The order will be shipped via UPS or Fed Ex.

You will receive a confirmation email with a tracking number when the pharmacy ships your order.

Since an adult's signature is required for delivery, we regret that we cannot ship to a P.O. box.

 

Can I make a return or an exchange?

It is prohibited by Federal law for any prescription to be returned or exchanged. However, you can return an UNOPENED package from UPS or Fed Ex. We will refund you 50% of the total order. For more information, please use Contact Us.

 

How do I pay for my order?

We accept Visa and Discover Card. When the package is delivered, an adult signature is required.

 

How can I check the status of an order?

You will receive an email which will contain the tracking number of the shipment. If you need to track the status of an order, go to track my order. You will need to log in with the user ID and password you set up when you first placed the order. If you forgot your password, there is a link on that page to have it emailed to you. If you forgot both your user ID and password, please call Customer Service toll free at  888-738-3822.

All orders will be shipped via UPS or Fed Ex standard overnight service. Most orders which are placed by 1:00 pm can be delivered the next day. However, there could be a delay in the prescription approval process. If that happens, your order may arrive at the pharmacy too late to be filled same-day.

 

How soon can I place an order for a refill?

To prevent abuse, our system does not allow a refill to be filled until a few days before your current prescription will run out. We will send you an email when your current prescription is about to run out telling you to come to our site again to order your refill.

If you have a question about this system, please call Customer Service toll free at  888-738-3822.

 

What should I do if I have problems submitting my order on your secure site?

You may encounter difficulty using our 128-bit encryption security if your browser does not support it. Please call Customer Service toll free at  888-738-3822  and place your order over the phone. Customer Service representatives are available between 5:00 am and 5:00 pm Pacific Time.

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The information found on this website is informational only. It is not intended to be a substitute for doctor or other medical care provider advise. Do not use this information to diagnose or treat a disease or health problem or to prescribe any medication. See your doctor promptly if you are sick or think you have a disease. Read and carefully follow directions found in the product packaging. We make no claim as to the accuracy or appropriateness of the information found on this website.

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